Frequently Asked Questions

Answers to all your questions at tbaji

From opening an account to bonuses, payments, and security — everything you want to know about tbaji is right here.

tbaji is a popular online betting and casino platform in Bangladesh. Whether you are a new member or a regular player, questions often come to mind. On this FAQ page we have organized the most frequently asked questions into five sections: Account and Registration, Deposits and Withdrawals, Games and Rules, Bonuses and Promotions, and Security and Responsible Gaming. If you cannot find the answer to your question here, our 24/7 live chat support is always by your side.

Account and Registration

To open an account at tbaji, you need an active mobile number and a valid email address. Enter your name, date of birth, and preferred password in the registration form. You must be at least 21 years old. The entire process takes just a few minutes and can be done directly from your mobile.

No, each player may only hold one account. Opening multiple accounts goes against tbaji's rules and can result in bonus cancellation and account suspension. If you have any issue with your account, contact us directly via live chat for a quick resolution.

Click the "Forgot Password?" option on the login page. Enter your registered mobile number or email address and a verification code will be sent to you. Enter the code and set a new password. The whole process is quick and secure — your information stays protected.

Yes, identity verification may be required before withdrawals. This process generally involves submitting a scan of your national ID card or passport. It keeps your account secure and helps prevent fraudulent activity. Contact the support team via live chat for full details on the verification process.

tbaji is a mobile-friendly web platform. You can access tbaji directly from the browser on any Android or iOS device — no separate app download needed. The site is fully optimized for small screens, so playing games and placing bets is just as comfortable on mobile.

Deposits and Withdrawals

tbaji currently accepts deposits through four popular mobile banking methods: bKash, Nagad, Rocket, and Upay. The minimum deposit amount is just ৳300 for each method. Transactions can be completed easily from anywhere in Bangladesh.

Deposits from bKash to your tbaji account are generally instant — in most cases your balance updates within a few minutes. Deposits via Nagad, Rocket, and Upay are processed at roughly the same speed. If there is ever a delay, contact live chat with your reference number for a quick resolution.

The minimum withdrawal amount at tbaji is ৳1,000. This limit is the same for every payment method. Before requesting a withdrawal, make sure your account verification is complete, as unverified accounts may experience delays.

tbaji typically processes withdrawals within 30 minutes to 3 hours. The money is sent back through the same method used for the deposit — bKash, Nagad, Rocket, or Upay. If there is an unusual delay, notify the support team right away.

tbaji generally does not charge a separate platform fee for deposits or withdrawals. However, your mobile banking provider (such as bKash or Nagad) may apply its own transaction charges. For the latest fee information, check the relevant mobile banking app or ask tbaji support.

If you send a deposit to the wrong number, contact tbaji live chat support immediately and share a screenshot or reference number of the transaction. The team will investigate the matter quickly and work to resolve it. Keep accurate transaction details ready for verification.

Games and Rules

To bet on BPL matches at tbaji, go to the Cricket section and select the match you want. You can place bets on a range of markets including match winner, run markets, and wicket count. Live betting is also available, so you can place bets while the match is in progress.

tbaji has a large slot collection from top developers including PG Soft, Pragmatic Play, and JILI. Fortune Tiger and Mahjong Ways from PG Soft, Gates of Olympus and Sweet Bonanza from Pragmatic Play, and Fortune Gems and Super Ace from JILI are especially popular. Go to the Slots section and use the category filters to find the game you want.

tbaji's live casino section features games from world-class providers including Evolution Gaming and Ezugi. You can enjoy live roulette, live blackjack, live baccarat, Sic Bo, and many more games with real dealers. The experience is brought to life through HD video streaming and interactive chat.

RTP (Return to Player) is a theoretical percentage indicating the total amount wagered that is returned to players over the long term. It is not a guarantee of winning — every spin or round is completely random. tbaji ensures that all games are operated using certified random number generators (RNG), which guarantees fair play.

Aviator by Spribe is a crash game. A plane flies and the multiplier keeps rising — you need to cash out before the plane crashes. The longer you wait, the higher your potential win, but the risk also increases. The game is fast-paced and easy to understand.

Bonuses and Promotions

tbaji gives new members a 120% bonus on their first deposit, up to a maximum of ৳15,000. This means depositing ৳1,000 lets you start playing with ৳2,200 in total. The bonus is added to your account automatically and comes with a 15x wagering requirement.

A 15x wagering requirement means you need to wager 15 times the bonus amount before you can withdraw. For example, if you receive a ৳5,000 bonus, you must complete a total of ৳75,000 in bets. This condition can be met by playing across different games.

The tbaji VIP program has three tiers — Bronze, Silver, and Gold. Bronze members receive weekly cashback of up to 0.5%, Silver members up to 1.0%, and Gold members up to 1.5%. You can move up to a higher tier by playing regularly and staying active on the platform.

Yes, the welcome bonus and other promotional balances can be used in tbaji's cricket betting section as well as other eligible games and sports markets. It is worth reading the terms and conditions of each specific promotion, as some offers may apply only to certain games or sections.

Weekly cashback based on your VIP tier is added to your balance at the end of each week. You can receive up to 0.5% cashback at the Bronze tier, up to 1.0% at the Silver tier, and up to 1.5% at the Gold tier. Cashback is credited directly to your tbaji account and can be used on any game.

Security and Responsible Gaming

Yes, tbaji uses SSL encryption technology to keep all your personal and financial information secure. Your payment details are sent through encrypted channels and are never shared with any third party. As a safe and reliable platform, tbaji always prioritizes player protection.

tbaji is for individuals aged 21 and above only. Age must be confirmed at registration and a valid ID may be required during verification. Accounts belonging to underage individuals will be deactivated and any deposited funds will be returned.

Yes, if you feel that gaming is having a negative impact on your life, you can request self-exclusion or a temporary break. Contact tbaji's support team via live chat or by email at [email protected]. You can find more information about responsible gaming on our responsible gaming page.

If you suspect someone has accessed your account, change your password immediately and notify tbaji support. The support team will help secure your account and investigate any unauthorized transactions. Use a strong password and never share it with anyone.

tbaji's support team is available 7 days a week, 24 hours a day in Bengali via live chat. You can also contact them by email at [email protected]. Reach out immediately for any issue, question, or complaint — you will receive fast and effective assistance.

tbaji believes in responsible gaming. Set a budget and stick to it. Do not chase losses by placing more bets. Do not neglect family or social responsibilities to play. If you feel you are losing control, contact support right away or visit our responsible gaming page.

Still have questions? Contact support

If you did not find your answer in our FAQ, no need to worry. tbaji's Bengali-speaking support team is always by your side — ready to help right away with any question.

24/7 Live Chat — instant support in Bengali
[email protected] — contact us by email
Available 7 days a week, 24 hours a day (BST)